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SENTEC Help Desk

End User Help Desk!

Our Help Desk is dedicated to providing top-notch support for end users like you during business hours, ensuring that your IT needs are met promptly and effectively. Whether you're facing software glitches, hardware malfunctions, or general IT inquiries, our team of experts is here to assist you every step of the way. 

Tailored SLAs Based on Your Needs:

 

We understand that every business has unique requirements, which is why we offer customizable Service Level Agreements (SLAs) tailored to your specific needs. Our SLAs outline response and resolution times, ensuring that your IT issues are addressed promptly and efficiently.

 

Silver Service Level Agreement (SLA):

  • Response Time: Within 4 hours

  • Resolution Time: Within 24 hours

With our Silver SLA, you can expect swift attention to your concerns, with solutions provided within a day. This ensures minimal disruption to your workflow, allowing you to focus on your tasks without unnecessary delays.

 

Gold Service Level Agreement (SLA):

  • Response Time: Within 2 hours

  • Resolution Time: Within 8 hours

 

For those who require expedited support, our Gold SLA offers even faster response and resolution times. This level of service is perfect for maintaining productivity and minimizing downtime, ensuring that your operations remain smooth and efficient.

 

Platinum Service Level Agreement (SLA):

  • Response Time: Within 1 hour

  • Resolution Time: Within 4 hours

 

Our Platinum SLA provides the highest level of priority support, with response and resolution times that guarantee rapid assistance. This ensures that any technical obstacles you encounter are swiftly overcome, allowing you to focus on what matters most – your business success.

No matter your location or the urgency of your request, our Help Desk is committed to meeting your IT needs with precision and speed. With our customizable SLAs and dedicated support team, you can trust us to deliver the assistance you need, exactly when you need it.

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